FAQs
Everything You Need to Know.
Frequently asked questions
Are the jerseys sold on your website officially licensed and authentic?
Yes, we guarantee it. All football jerseys sold on Allstarpartner.net are 100% officially licensed and authentic products.
We hold official authorization from over 30 national teams and top-tier clubs worldwide, ensuring that every jersey you receive meets original factory quality and official identity standards. Shop with confidence and support your favorite teams!
What is your shipping policy, and do you offer worldwide delivery?
We offer a favorable global shipping service:
- Free Shipping Threshold: Orders totaling $99 or more qualify for FREE worldwide shipping.
- Non-Free Shipping Orders: For orders below the free shipping threshold, the shipping cost will be automatically calculated based on your delivery address at checkout.
- We partner with reputable international logistics providers to ensure your package is delivered safely and on time, anywhere in the world.
If the jersey size is wrong or if I'm not satisfied with the product, can I return or exchange it?
Absolutely! We offer a worry-free shopping guarantee:
- 30-Day Return & Exchange Policy: You may request a return or size exchange within 30 calendar days from the date you receive your order.
- Conditions for Return/Exchange: The item must be in new, unworn, unwashed condition, with all tags still attached.
- Please visit our Returns & Exchanges Center located at the bottom of our website for detailed procedures and to submit your request.
How long does shipping usually take, and how can I track my package?
Our delivery time depends on your geographic location and the selected shipping method:
- Standard Shipping: Typically takes 7 – 15 business days.
- Express Shipping: Typically takes 3 – 7 business days (available for an extra fee).
- Tracking Your Package: Once your order is shipped, we will email you a tracking number and a link to check the status. You can use this link to monitor the real-time status of your parcel.
What payment methods do you accept, and is my payment secure?
We accept a variety of popular and secure payment methods, ensuring your transaction security:
- We accept major credit cards, including Visa, MasterCard, and American Express.
- We also support convenient payment options such as PayPal and Apple Pay.
- Our website uses SSL encryption technology to protect your personal information and payment details, ensuring all transactions are safe and secure.
Other Important Information
👕 Jersey Care Instructions
To ensure your jersey remains in its best condition and lasts longer, please:
- Hand Wash or Gentle Machine Cycle: Use cold water and turn the jersey inside out.
- Avoid Bleach and Tumble Drying: Please air dry naturally; never use a machine dryer.
- Do Not Iron Over Prints: When ironing, avoid the crests, letters, and numbering areas.
🛡️ Sizing Guide
We recommend you refer to the [Official Sizing Chart] located beneath each product description. If you are unsure between different brands or fit types (e.g., Player Version vs. Fan Version), please contact our customer service team, who will provide expert sizing advice.